Crisis Management At the Speed of the Internet. Trend Report by Bob Hayes, Kathleen Kotwica PhD

By Bob Hayes, Kathleen Kotwica PhD

Crisis administration on the velocity of the Internet presents safeguard executives and practitioners with an summary of the possibly damaging effect of social media communique on company attractiveness. inside mins, the net patron neighborhood can propel a firm into a picture challenge, model harm, and a monetary disaster―even if the viral info isn’t actual. it's severe that a company reply quick and decisively to crises in on-line media.

The record explores examples of businesses that experience skilled this type of effect, and describes functional, strategic equipment for mitigating and resolving a difficulty, together with cross-functional group readiness and inner communications education. it's a invaluable source for any protection expert operating to create or increase an latest company quandary administration policy.

Crisis administration on the velocity of the net is part of Elsevier’s defense govt Council chance administration Portfolio, a set of genuine global options and "how-to" instructions that equip executives, practitioners, and educators with confirmed info for profitable safeguard and possibility administration programs.

  • Provides protection executives and practitioners with an summary of the doubtless destructive effect of social media communique on company reputation
  • Cites examples of businesses that experience skilled this type of possibility and describes the successes or disasters in their responses
  • Describes sensible, strategic equipment for mitigating and resolving a crisis

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811 Acknowledgments he authors would like to thank Megg Morin, Scott Rogers, Tana Allen, Laura Stone, Jan Jue, Paul and Linda Medoff, Valerie Perry, Lyssa Wald, Michael Mueller, the entire Production team, and many others at McGraw-Hill/Osborne for making this book happen. We also thank Simon St. com/writing); Will Kelly for his insightful technical editing; and John Levine, for general technical information. Margy would also like to thank Shoreham Internet of Shoreham, Vermont for their fabulous DSL service; Jordan Young for making all our computers work; and John Levine for hosting the web site for this book.

If you use AOL Instant Messenger or another IM program (or you’re ready to try one), check out Chapter 14. Chapter 15 describes web-based discussions, including how to set up your own. For voice and video conferencing, look at Chapter 16. Part IV: Viewing the World Wide Web Everyone can use a browser, but not everyone knows how to configure browsers to make web-surfing fast and efficient. Part IV describes how to take advantage of the possibilities of the Web. Chapter 17 gives you an overview of the Web’s components, including plug-ins and ActiveX controls.

Using Self-Extracting Files . . . . . . . . . . . . . . Unzipping ZIP Files . . . . . . . . . . . . . . . . Unpacking TAR Archive Files . . . . . . . . . . . . Decoding and Decompressing Macintosh Files . . . . . Installing Programs . . . . . . . . . . . . . . . . . . . . 786 788 789 791 793 795 796 796 798 799 805 805 808 Index. . . . . . . . . . . . . . . . . . . . . . 811 Acknowledgments he authors would like to thank Megg Morin, Scott Rogers, Tana Allen, Laura Stone, Jan Jue, Paul and Linda Medoff, Valerie Perry, Lyssa Wald, Michael Mueller, the entire Production team, and many others at McGraw-Hill/Osborne for making this book happen.

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