Are You Being Served?: New Tools for Measuring Service by Samia Amin, Jishnu Das, Markus Goldstein

By Samia Amin, Jishnu Das, Markus Goldstein

This ebook provides instruments and methods for measuring provider supply in well-being and schooling and people's reports from the sphere in deploying those tools. It starts through delivering an creation to the several methodological instruments to be had for comparing the functionality of the wellbeing and fitness and schooling sectors. kingdom particular reviews are then explored to focus on classes at the demanding situations, benefits and drawbacks of utilizing diversified thoughts to degree caliber in quite a few diverse contexts and of utilizing the ensuing facts to impact switch. This ebook is a priceless source if you happen to search to augment ability for the potent size of carrier supply so as to enhance responsibility and governance and improve the standard of carrier supply in constructing nations.

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For example, data from surveys such as the Living Standards Measurement Study (LSMS) surveys and the Demographic and Health Surveys (DHS) program have shed light on the nature and determinants of health outcomes, while providing information on health-related behavior, including household expenditure on health care and the utilization of health services. Although these and other surveys have strengthened the foundations for policy design and implementation, they have also highlighted the need to understand the supply side of service delivery more thoroughly.

The need for this type of tool has increased in the wake of debt-reduction initiatives and a move toward sectoral and budgetary support under a country-owned policy framework. Health Workers The behavior and performance of health workers are receiving growing attention (see Hongoro and Normand 2006; JLI 2004; WHO 2006). Health workers may be viewed as agents for multiple principals, including patients, communities, and government agencies with responsibilities for the delivery of health services.

For the purposes of costing, data on salaries and other benefits are also often collected. Many surveys collect information on the availability of essential drugs and vaccines. Sometimes, other medical and nonmedical consumables have also been included as items in questionnaires. Information about the current availability or the frequency and duration of stock-outs may compose an important quality indicator. Additional quality information may be gleaned from data on drug prescription practices and drug charging.

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