By Maggie Kindred
Practitioners in overall healthiness and social care are usually required to paintings with consumers who do not need to paintings with them, and those 'reluctant' consumers can frequently be the main demanding, yet such a lot lucrative, to paintings with.
This functional, jargon-free publication covers all of the matters that practitioners are inclined to come upon during operating with reluctant consumers. The emphasis is on making conception effortless to exploit, and the e-book is written in an simply digestible and full of life type. subject matters lined contain staying secure, verbal and non-verbal communique, making preliminary touch with a shopper, challenge events, recording, and the way to finish paintings with a consumer. actions to paintings via are incorporated on the finish of every subject and illustrations characteristic all through.
this is often a necessary ebook for college kids, practitioners, voluntary area employees and running shoes within the fields of well-being, social care and social work.
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Extra info for A practical guide to working with reluctant clients in health and social care
The unwary applicant would ‘help out’ without asking – I imagine he or she was unsuccessful! Judith Usiskin (1998), whose expertise derives directly from clients, says that a good rule of thumb is to ask the person what they want or need you to do. 2. There is not a definite answer to this one – rather some further questions: Did you express any reservations about employing a disabled person in a situation where a lot of physical work is involved? If not, was it because you were afraid of being ‘politically incorrect’?
If you said to somebody, ‘you look smart’ or ‘that is a nice coat’ – that would be OK. But to say, ‘you look lovely’ is too much of a comment on what you look like. If I was a social worker I would be careful about saying that to a client. 24) Good and bad labels Nobody likes being labelled, and in my experience professionals, carers and parents shy away from them. However, some labels are actually helpful, others are less so, but essential, and the rest are plain horrible. I should like to comment first on the helpful ones.
There are conscious kinds of non-verbal communication, and certain groups are experts in using these. It is important to develop skills in reading other people’s non-verbal communication. Further information Borg, J. (2008) Body Language: 7 Easy Lessons to Master the Silent Language. Up Saddle River, NJ: Prentice Hall. Hogan, K. (2009) Body Language: The Basics. Eagan, MN: Network 3000 Publishing. htm. 59 7. Dress How you look does matter… …for whom are you dressing? Dressing for the client Many people would say that we have to dress for our clients.